Shipping Policy

Shipping Information


Every single one of our customer orders are packed and shipped by our North American distribution centre in California and Los Angels. What this means for you is that each and every product passes through our strict quality control process by real people before getting sent your way.

This allows us to give back to the economy by leasing our very own warehouse, and employing a dozen staff members whose jobs were affected by the pandemic.

We have partnered with UPS, USPS, FedEx, and Amazon to access the most competitive shipping rates and ship times across North America.

This means free shipping and "prime" shipping times for you.


Shipping Regions


We currently only ship within the 48 contiguous United States. We do not ship to Alaska, Hawaii, APO/FPO, US Territories, Canada or other countries at this time. Shipping across the United States is free of charge for our customers.


Order Processing & Shipping Times


Most orders will be processed and shipped from our warehouses within 2 business days.

Once your order has been processed for delivery, you will receive an email with the tracking number associated with your order. The delivery will usually take between 3 to 7 business days to arrive at your destination, once the parcels have left our warehouse. Rural parts of the U.S can expect their orders within 8 - 10 business days.

Once your order has been shipped, you will receive an email with tracking information. You can visit Track Your Order page and get the tracking information by entering your tracking number.


Re-Delivery


If our carrier attempts delivery to you but fails several times, they will be forced to return the items to us, in this case we have now paid for the shipping fee and the return cost, if a customer needs us to re-ship their package, they would be responsible for paying the return cost and the fee to ship the package again for them, if they choose to opt into a cancellation instead, the return cost would then be deducted from their refund subtotal.

Please note that our items can't be delivered to PO Boxes and will likely be returned to us by our carrier.

PLEASE NOTE*
*Affected by Covid-19, there will be some delay on the delivery
*We only support a single ship to address per order. If you would like to ship to multiple addresses (for family and friends), please place a separate order for each ship to address. Each order value must meet the applicable thresholds to be eligible for our free shipping programs.
*Check your profile/order center for estimated delivery dates on your orders.
*Items from one order may be shipped in multiple packages.
*No deliveries on holidays and limited deliveries on weekends.
* Your order may ship in multiple packages depending on the quantity or size of the items.
If you have any questions, please contact us at service@flybirdfitness.com
and you will receive our reply within 24 hours. Thanks for your patience.

  • Fast Shipping

    Fast Shipping

    Fast shipping from CA/LA warehouse, transit time 3-7 business days

  • Satisfaction Guarantee

    Satisfaction Guarantee

    Products from Flybird are under FREE returns within 30 days of delivery.

  • 1-Year Warranty

    1-Year Warranty

    All Flybird products are covered under our manufacturer's 1-year all-inclusive warranty against all manufacturing defects 

  • Secure Payment

    Secure Payment

    We guarantee your payment security. We only support PayPal payment, which is more convenient and fast than credit card.

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